Thursday, April 8, 2010

~ Customer Service ~

I have enjoyed shopping online ever since I got my first computer in the late 90's so needless to say, I have done quite a bit of online shopping and have had many different experiences from fantastic to good, not so good, to downright awful. Lately I have had a couple in the downright awful category but I have also had a few that I would call fantastic! I would like to share with you a fantastic one in particular. They are a mother and daughter team who sell on ebay. Their store is called thebeanhousestore and they sell all sorts of wonderful items! Their service is top notch, they don't overcharge for shipping, and they are as helpful as can be! I have purchased several of their handmades, have been pleased as punch with everything, and wanted to pass along their link to you. Thank you Karen and Carol for providing such great service!

In my last post I made mention of a box I was expecting from my friend Karen in the UK so I wanted to show you what I got. A set of three books that she covered in lovely burgundy calico fabrics and one of her little girl dolls, that I love so much, dressed in brown. These little girls are so addictive! I have quite a collection now and I have always received the most excellent service from Karen too!

The other thing I wanted to show you is this gorgeous gameboard that Kath made! She made it in a custom size for me which is a bit smaller than what she was offering and it turned out beautifully! Another example of the kind of customer service I enjoy!

I won't mention the folks who have disappointed me because my mother taught me that if you don't have anything nice to say then don't say anything. But what I will say is that every experience, good and bad, teaches me the kind of shoppe owner that I strive to be. The Golden Rule is my motto, "Do Unto Others As You Would Have Others Do Unto You", I have that on a sign that hangs in my home above the front door. Wouldn't it be wonderful if everyone followed that rule? The world would be such a better place!


Kris ~ Simply Prim said...


I love all of your new goodies!

I've been pretty lucky with ordering online. The only complaint I have, and it's a small one, is one website I have visited often offers a mail-order catalog which I have requested 3 or 4 times within the last year and still haven't received one!! I'm hesitant to order from them since they don't seem to be too reliable, which is a shame because they have some very nice things!!

Enjoy your weekend, my friend!

ann hermes said...

I love all the items you have shown. The doll is my favorite, though. You're right about customer service; it is so important.

LeeHillPrimitives said...

Awesome items, LOve it! Also,The beanhousestore in ebay is in my list of favs. You are right they had beautiful items.

Rabbit Hill Primitives said...

I agree completely! Love your new doll from Karen. I will have to check out the others. Have a great weekend and oh by the was snowing here about an hour ago BOO!!

:) Jenn xo

ctlogcabin said...

Janet ~~ Love all your new goodies.
And your right ... every thing that happens
to us can teach us a lesson.
Try to keep all the good, & throw out the bad. Have a Great Week-End !! :-)
Hugs ~ Connie xox


I believe in good customer service too Janet...I don't order that much on the internet (for some reason I have this gotta touch what I buy) My fav picture is the first with the pillows and kitty on the chair...made me smile (although all your goodies are quite nice)...
Don't you LOVE Connie's philosophy...she is always an "upper" when we need it!

Karen ~ Life In A Primitive English Cottage said...

Love your new displays Janet, the books, little doll and checkerboard all tie in perfectly.

I agree with you, there are good and bad when it comes to customer service, my biggest gripe is when you email the owner of a site to enquire about making a purchase and you never get a reply. Such a case has happenned to me recently, I have emailed a particular website owner three times over the last 4 weeks and still have not got a reply. In my book that is just bad manners.

But never mind, I will just spend my money elsewhere, lol

Dianntha said...

Thanks for is so good to hear about good service for a change!
Blessings, Dianntha

Janean said...

janet, the *Do Unto Others...* keeps your attitude positive, even when you deal with some stinkers.

sweet doll and books!!

The Farmers Oldest Daughter said...

Great post and ditto to what you are saying.

Love all of your goodies. Doesn't Kath do the greatest work.